Hotel Cannot Check Me In
Show when a hotel refuses foreign-passport check-in or cannot register you
Hotel Cannot Check Me In
Show when a hotel refuses foreign-passport check-in or cannot register you
Keep calm and ask for written reason before contacting the platform.
Hotel & Stay Practical Tips & FAQ
Do all hotels in China accept foreign guests?
No. Hotels must possess foreign guest registration capabilities (接待外宾) connected to municipal police systems. Book through Trip.com or confirm eligibility beforehand.
What documents are required for hotel check-in?
Your original physical passport containing your valid entry stamp or visa. Front desk staff will photograph and scan the bio page into the local registration system.
Related Cards in Hotel & Stay
Check-in Passport Verification
Show at hotel front desk upon arrival
Hotels in China must register foreign guest passports into system.
Late Night Check-in Notice
Show or message hotel front desk regarding late arrival
Prevents automatic cancellation of booking during late flights.