Real-Time On-The-Ground Concierge

Live AI Bilingual Voice Translator

Never get stuck in China. Speak or type your request in English for instant driver/waiter-ready Chinese, native audio pronunciation, and high-contrast full-screen display.

Taxi & Rides Driver Focus Ready

Take Me to This Address

Show to street taxi drivers or ride-hailing pickups

Quick Presets:
Hello, please take me to this address. Thank you!
师傅你好,请送我到这个地址。谢谢!
Shī fu nǐ hǎo, qǐng sòng wǒ dào zhè ge dì zhǐ. Xiè xie!

Show exact destination address in Chinese characters on phone screen.

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Taxi & Rides

Please Turn On the Meter

When driver tries to quote flat rate without meter

Please turn on the taximeter. Thank you.
师傅,请打表,谢谢。
Shī fu, qǐng dǎ biǎo, xiè xie.

Official taxis in China must use meters by law.

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Food & Dining

Severe Peanut Allergy

Show to restaurant waiter or chef before ordering

I have a severe peanut allergy. Please ensure no peanuts or peanut oil are used.
我对花生严重过敏!请确保菜品中不含花生或花生油。谢谢!
Wǒ duì huā shēng yán zhòng guò mǐn! Qǐng què bǎo cài pǐn zhōng bù hán huā shēng huò huā shēng yóu.

Critical card: Chinese cuisine often uses peanut oil or crushed peanuts.

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Food & Dining

No Spicy Food

When ordering food in restaurants

Please make my food completely non-spicy. I cannot eat chili.
请做完全不辣的,一点辣都不能吃,谢谢!
Qǐng zuò wán quán bù là de, yì diǎn là dōu bù néng chī, xiè xie!

Emphasize "完全不辣" so kitchen does not add mild chili oil.

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Food & Dining

Vegetarian / No Meat

Show when ordering vegetarian dishes

I am vegetarian. I do not eat any meat, seafood, lard, or meat broth.
我吃素。不吃任何肉类、海鲜、猪油或肉汤,谢谢!
Wǒ chī sù. Bù chī rèn hé ròu lèi, hǎi xiān, zhū yóu huò ròu tāng.

Specifies no lard or meat broth, common in Chinese cooking.

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Food & Dining

No Pork / Halal Request

Show to staff when avoiding pork products

I do not eat pork or lard. Does this dish contain any pork?
我不吃猪肉和猪油。请问这道菜含猪肉或猪油吗?
Wǒ bù chī zhū ròu hé zhū yóu. Qǐng wèn zhè dào cài hán zhū ròu ma?

Helps avoid hidden pork fat or broth.

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Food & Dining

Boiled / Bottled Water

When requesting safe drinking water

May I have bottled water or hot boiled water, please?
请给我瓶装水或开水,谢谢!
Qǐng gěi wǒ píng zhuāng shuǐ huò kāi shuǐ, xiè xie!

Tap water in China should be boiled before drinking.

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Food & Dining

No Ice / Room Temperature Drink

Show when ordering beverages, tea, or coffee

Please make my drink with no ice (room temperature). Thank you!
请做去冰/常温的,不需要冰块,谢谢!
Qǐng zuò qù bīng / cháng wēn de, bù xū yào bīng kuài, xiè xie!

Useful when ordering bubble tea or soft drinks.

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Food & Dining

Halal Food Request (清真)

Show to waiter or search for Halal certified options

Is this restaurant or dish Halal certified?
请问这是清真餐厅/清真食品吗?谢谢!
Qǐng wèn zhè shì qīng zhēn cān tīng / qīng zhēn shí pǐn ma?

Look for green 清真 (Qīngzhēn) signs outside Lanzhou beef noodle shops.

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Train & Metro

Which Boarding Gate for My Train?

Show to station staff at railway concourse

Excuse me, which gate does my train board at?
请问我这趟车在哪个检票口候车?谢谢!
Qǐng wèn wǒ zhè tàng chē zài nǎ ge jiǎn piào kǒu hòu chē?

Show station staff your train number (e.g. G7002) on phone screen.

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Train & Metro

Find My Train Seat

Ask carriage attendant or passenger on train

Excuse me, could you help me find my carriage and seat number?
请问我的车厢和座位在哪里?谢谢!
Qǐng wèn wǒ de chē xiāng hé zuò wèi zài nǎ lǐ?

Train tickets show Carriage No. (车厢) and Seat No. (05A/05B/05C).

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Train & Metro

How to Buy Metro Ticket

Ask metro staff or passenger near ticket machine

Excuse me, how can I buy a subway ticket using cash/card?
请问怎样购买地铁单程票?谢谢!
Qǐng wèn zěn yàng gòu mǎi dì tiě dān chéng piào?

Metro ticket vending machines accept cash coins/notes or mobile QR code.

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Hotel & Stay

Check-in Passport Verification

Show at hotel front desk upon arrival

Hello, I have a reservation. Here is my passport for check-in.
你好,我有预订。这是我的护照,办理入住,谢谢!
Nǐ hǎo, wǒ yǒu yù dìng. Zhè shì wǒ de hù zhào, bàn lǐ rù zhù.

Hotels in China must register foreign guest passports into system.

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Hotel & Stay

Late Night Check-in Notice

Show or message hotel front desk regarding late arrival

Hello, I have a booking. I am arriving late tonight. Please keep my room reservation.
你好,我有预订,今天会晚点到酒店(深夜入住),请帮我保留房间,谢谢!
Nǐ hǎo, wǒ yǒu yù dìng, jīn tiān huì wǎn diǎn dào jiǔ diàn, qǐng bāng wǒ bǎo liú fáng jiān.

Prevents automatic cancellation of booking during late flights.

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Hotel & Stay

Please Call My Hotel

Show to driver or local helper if lost

Could you please call my hotel to help give directions?
能否帮忙打个电话给我的酒店沟通一下地址?谢谢!
Néng fǒu bāng máng dǎ ge diàn huà gěi wǒ de jiǔ diàn gōu tōng yí xià dì zhǐ?

Driver can speak directly with front desk to navigate local street.

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Hotel & Stay

Luggage Storage Request

Show at hotel front desk or station luggage counter

Hello, could I store my luggage here for a few hours? Thank you!
你好,请问这里可以寄存行李几个小时吗?谢谢!
Nǐ hǎo, qǐng wèn zhè lǐ kě yǐ jì cún xíng li jǐ ge xiǎo shí ma?

Most hotels provide free baggage storage before check-in or after check-out.

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Pharmacy & Health

Pharmacy Cold / Pain Medicine

Show at pharmacy counter

Hello, I have a headache / cold. Do you have over-the-counter medicine?
你好,我有点感冒/头痛,请问有常备止痛药或感冒药吗?
Nǐ hǎo, wǒ yǒu diǎn gǎn mào / tóu tòng, qǐng wèn yǒu cháng bèi zhǐ tòng yào ma?

Pharmacies (药店) are widespread in Chinese cities.

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Pharmacy & Health

Need Urgent Doctor / Hospital

Show to hotel staff, taxi driver, or emergency help

I feel unwell and need to visit a hospital emergency room.
我身体非常不适,需要看急诊/去医院,请帮忙!
Wǒ shēn tǐ fēi cháng bù shì, xū yào kàn jí zhěn / qù yī yuàn, qǐng bāng máng!

Emergency number in China is 120 for ambulance.

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Attractions & Gate

Passport Gate Entry Channel

Show to scenic spot or museum gate attendant

Hello, I booked ticket using foreign passport. Which lane is for manual passport entry?
你好,我是用护照预订的门票,请问护照人工通道在哪里?谢谢!
Nǐ hǎo, wǒ shì yòng hù zhào yù dìng de mén piào, qǐng wèn hù zhào rén gōng tōng dào zài nǎ lǐ?

Points you toward manual check-in counter when automated turnstiles fail.

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City Services

Shared Powerbank Return Help

Show when powerbank slot is jammed or cabinet is full

Excuse me, I need help returning this powerbank. The slot seems full/jammed.
你好,我想归还共享充电宝,请问这个柜机怎么归还?谢谢!
Nǐ hǎo, wǒ xiǎng guī huán gòng xiǎng chōng diàn bǎo, qǐng wèn zhè ge guì jī zěn me guī huán?

Ensure powerbank locks into slot and app stops charging fees.

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City Services

Ask for Wi-Fi Password

Show to staff in café, hotel lobby, or restaurant

Excuse me, what is the Wi-Fi network name and password here?
请问这里的 Wi-Fi 名称和密码是多少?谢谢!
Qǐng wèn zhè lǐ de Wi-Fi míng chēng hé mì mǎ shì duō shao?

Staff will point to table sticker or type password directly into phone.

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Shopping & Tax

Departure Tax Refund Request

Show to retail cashier when purchasing goods over ¥500

Excuse me, does this store support Departure Tax Refund (Tax Free)? Could you provide the tax refund form?
请问这里支持办理离境退税吗?能否开具退税申请单和发票?谢谢!
Qǐng wèn zhè lǐ zhī chí bàn lǐ lí jìng tuì shuì ma? Néng fǒu kāi jù tuì shuì shēn qǐng dān hé fā piào?

Requires passport at purchase time; minimum spend of ¥500 per store.

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General & Emergency

Payment Failed / Cash Option

When Alipay/WeChat scan fails at cashier

My digital payment failed. Can I pay with cash or try rescanning?
我的扫码支付失败了,请问可以付现金或者重新扫一下吗?
Wǒ de sǎo mǎ zhī fù shī bài le, qǐng wèn kě yǐ fù xiàn jīn huò zhě chóng xīn sǎo yí xià ma?

Shows you have cash backup and want to cooperate smoothly.

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General & Emergency

Can I Pay with Alipay / WeChat?

Ask merchant before buying item

Can I pay using Alipay or WeChat Pay here?
请问这里可以用支付宝或微信支付吗?
Qǐng wèn zhè lǐ kě yǐ yòng Zhī fù bǎo huò Wēi xìn zhī fù ma?

Useful in small shops or taxi payment screens.

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General & Emergency

Need Official Receipt / Fapiao

Ask cashier or driver for business expense receipt

Could you please give me a receipt (Fapiao)?
请问能给我一张发票/小票吗?谢谢!
Qǐng wèn néng gěi wǒ yì zhāng fā piào / xiǎo piào ma?

Taxis issue printed receipts with license plate and fare details.

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General & Emergency

I Am Lost / Need Directions

Show to pedestrian or police officer

Excuse me, I am lost. Could you point me toward the nearest metro station?
不好意思,我迷路了。请问最近的地铁站在哪个方向?谢谢!
Bù hǎo yì si, wǒ mí lù le. Qǐng wèn zuì jìn de dì tiě zhàn zài nǎ ge fāng xiàng?

Points toward nearest metro station, the fastest way to re-orient.

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General & Emergency

Please Speak Slowly / Use App

When Chinese speaker talks too quickly

Sorry, I don't speak Chinese well. Could you please speak slowly or use translation app?
抱歉,我中文不好。请说慢一点,或者用手机翻译软件,谢谢!
Bào qiàn, wǒ zhōng wén bù hǎo. Qǐng shuō màn yì diǎn, huò zhě yòng shǒu jī fān yì ruǎn jiàn.

Encourages speaker to type into phone translator.

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General & Emergency

Where Is the Restroom?

Ask staff in malls, stations, or restaurants

Excuse me, where is the nearest restroom?
请问洗手间/厕所在哪里?谢谢!
Qǐng wèn xǐ shǒu jiān / cè suǒ zài nǎ lǐ?

Restroom signs read 洗手间 (Xǐshǒujiān). Most stalls are squat style; look for accessible stalls for Western sitting commodes, and always carry pocket tissues.

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General & Emergency

240-Hour Visa-Free Transit Desk

Show to airport ground staff upon arrival

Excuse me, where is the 240-Hour Visa-Free Transit application counter?
请问 240小时过境免签 办理窗口在哪里?谢谢!
Qǐng wèn 240 xiǎo shí guò jìng miǎn qiān bàn lǐ chuāng kǒu zài nǎ lǐ?

Locate designated transit counters before primary immigration line.

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General & Emergency

Need Police Assistance (110)

Show to police officer or security guard in emergency

Help! I lost my passport / belongings and need police assistance.
求助!我的护照/重要财物丢失了,需要警察协助!
Qiú zhù! Wǒ de hù zhào / zhòng yào cái wù diū shī le, xū yào jǐng chá xié zhù!

Police station (派出所) officers can issue lost passport report certificates.

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Taxi & Rides

Please Text, Do Not Call

When Didi or taxi driver calls but you cannot understand Chinese by phone

Sorry, I do not speak Chinese well. Please send me a text message instead of calling.
抱歉,我中文不好,请不要打电话,请发文字消息给我,谢谢!
Bào qiàn, wǒ zhōng wén bù hǎo, qǐng bú yào dǎ diàn huà, qǐng fā wén zì xiāo xī gěi wǒ.

Useful for pickup point confusion in Didi or airport ride-hailing areas.

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Taxi & Rides

I Am at This Pickup Point

Show or send to ride-hailing driver when waiting at airport or station pickup zone

I am waiting at this pickup point. Please come here or send me your exact location.
我在这个上车点等您,请到这里接我,或者把您的准确位置发给我,谢谢!
Wǒ zài zhè ge shàng chē diǎn děng nín, qǐng dào zhè lǐ jiē wǒ.

Add a screenshot or pillar number in the app chat when possible.

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Entry & Passport

Manual Passport Channel

Ask immigration, railway, hotel, or attraction staff for foreign-passport manual processing

Hello, I am using a foreign passport. Where is the manual passport channel?
你好,我使用外国护照,请问人工护照通道在哪里?谢谢!
Nǐ hǎo, wǒ shǐ yòng wài guó hù zhào, qǐng wèn rén gōng hù zhào tōng dào zài nǎ lǐ?

Works at stations, attractions, and some immigration counters when scanners fail.

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Train & Metro

I Missed My Train

Show at railway service counter after missing a booked train

I missed my train. Can you help me change to the next available train?
我错过了这趟火车,请问可以帮我改签到下一班吗?谢谢!
Wǒ cuò guò le zhè tàng huǒ chē, qǐng wèn kě yǐ bāng wǒ gǎi qiān dào xià yì bān ma?

Rules depend on ticket type and timing; go to service counter quickly.

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Hotel & Stay

Hotel Cannot Check Me In

Show when a hotel refuses foreign-passport check-in or cannot register you

Could you please explain why I cannot check in, and help me contact the booking platform?
请问为什么不能办理入住?能否帮我联系预订平台并说明原因?谢谢!
Qǐng wèn wèi shén me bù néng bàn lǐ rù zhù? Néng fǒu bāng wǒ lián xì yù dìng píng tái?

Keep calm and ask for written reason before contacting the platform.

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Cash & ATM

Need an ATM

Ask hotel, mall, bank, or station staff for a foreign-card-friendly ATM

Excuse me, where is the nearest ATM that may accept foreign bank cards?
请问附近哪里有可能支持外国银行卡取现的 ATM?谢谢!
Qǐng wèn fù jìn nǎ lǐ yǒu kě néng zhī chí wài guó yín háng kǎ qǔ xiàn de ATM?

Try major bank branches or airport banking areas first.

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Cash & ATM

Need Small Change

Ask cashier to break a large RMB note or accept smaller cash payment

Could you please give me smaller notes as change? I only have a large bill.
我只有大面额纸币,请问可以帮我找一些小面额零钱吗?谢谢!
Wǒ zhǐ yǒu dà miàn é zhǐ bì, qǐng wèn kě yǐ bāng wǒ zhǎo yì xiē xiǎo miàn é líng qián ma?

Useful for small shops, markets, and taxi cash backup.

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Pharmacy & Health

Need Emergency Room

Show to hotel staff, security, or taxi driver for urgent medical help

I need emergency medical care. Please help me go to the nearest hospital emergency department.
我需要急诊医疗帮助,请帮我去最近的医院急诊科,谢谢!
Wǒ xū yào jí zhěn yī liáo bāng zhù, qǐng bāng wǒ qù zuì jìn de yī yuàn jí zhěn kē.

Use this for serious symptoms. In China, ambulance emergency number is 120.

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Pharmacy & Health

Medication Allergy Warning

Show before buying medicine or receiving treatment

I have a medication allergy. Please check carefully before giving me any medicine.
我有药物过敏史,请在给我用药前仔细确认,谢谢!
Wǒ yǒu yào wù guò mǐn shǐ, qǐng zài gěi wǒ yòng yào qián zǐ xì què rèn.

Add the medicine name in your own language if known; do not rely on memory during stress.

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Pharmacy & Health

Call My Travel Insurance

Ask hotel or clinic staff to help contact insurer after urgent care is arranged

Could you please help me call my travel insurance company? I need help with medical documents.
能否帮我联系我的旅行保险公司?我需要医疗文件和理赔协助,谢谢!
Néng fǒu bāng wǒ lián xì wǒ de lǚ xíng bǎo xiǎn gōng sī? Wǒ xū yào yī liáo wén jiàn hé lǐ péi xié zhù.

Keep your policy number private; show only when you choose to contact insurer.

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Train & Metro

Help Open Transit QR Code

Ask metro staff to help activate city subway or bus QR code

Could you help me open the subway / bus QR code for this city in Alipay or WeChat?
能否帮我在支付宝或微信里开通这个城市的地铁/公交乘车码?谢谢!
Néng fǒu bāng wǒ zài Zhī fù bǎo huò Wēi xìn lǐ kāi tōng zhè ge chéng shì de dì tiě / gōng jiāo chéng chē mǎ?

City selection is the usual failure point when moving between cities.

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Food & Dining

Paper Menu / Staff Manual Order

Show when table QR code fails, requires Chinese mobile number, or you need English menu

Could you please help me order manually or provide a paper menu? The QR code ordering is not working on my phone. Thank you!
请问可以帮我人工点单或者提供纸质菜单吗?我的手机扫码无法点单,谢谢!
Qǐng wèn kě yǐ bāng wǒ rén gōng diǎn dān huò zhě tí gōng zhǐ zhì cài dān ma? Wǒ de shǒu jī sǎo mǎ wú fǎ diǎn dān, xiè xie!

Use this whenever a WeChat or Alipay mini-program rejects foreign phone numbers.

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Food & Dining

Bill Please / Where to Pay

Show to waiter when finished dining to ask for check and payment location

Check, please! Should I pay here at the table or at the front cashier? Thank you!
服务员,买单!请问是在桌上扫码付还是去前台结账?谢谢!
Fú wù yuán, mǎi dān! Qǐng wèn shì zài zhuō shàng sǎo mǎ fù hái shì qù qián tái jié zhàng? Xiè xie!

Zero tipping in China: what is shown on the bill is the exact total to pay.

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Airport & Customs

Airport Wi-Fi Passport Kiosk

Show to airport information or security staff to find the passport scanner for free Wi-Fi code

Excuse me, where is the passport-scanning kiosk for airport free Wi-Fi? I do not have a Chinese phone number for SMS. Thank you!
请问机场支持护照扫描的免费Wi-Fi取号机在哪里?我没有国内手机号收验证码,谢谢!
Qǐng wèn jī chǎng zhī chí hù zhào sān miáo de miǎn fèi Wi-Fi qǔ hào jī zài nǎ lǐ? Wǒ méi yǒu guó nèi shǒu jī hào shōu yàn zhèng mǎ, xiè xie!

Airport kiosks scan your physical passport and print an immediate 6-digit access code.

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